Terms and Conditions for Retail Customers.
Scope & Application.
These Conditions apply to all purchases of products ("Products") which are sold through this website ("Site") by: (a) me Adrian Dewey trading as Auto-Concept, (references to "Auto Concept", "us", "we" or "our" being construed accordingly) the seller, to (b) you, the purchaser (references to "you" or "your" being construed accordingly). By placing an order on this site you agree to abide by these Conditions. If you are a 'consumer' (purchasing outside the scope of your business), then these Conditions do not affect your statutory rights where these cannot be limited or excluded by applicable law.
Representations.
You represent that information provided by you when placing your order is up-to-date materially accurate and is sufficient for us to fulfil your order. You also represent that you have legal capacity to enter into a contract. Unless agreed otherwise or required by applicable law, any warranties provided in relation to Products only extend to you on the understanding that you are a user and not a reseller of those Products. No warranty, commitment or any other obligation should be assumed by you on our behalf or on behalf of a Product manufacturer, licensor or supplier without our express prior written consent.
Price and Terms of Payment.
We cannot confirm prices prior to acceptance of your order. Prices payable for Products are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. Prices (unless stated otherwise) are in the currency quoted on the Site and remain valid for 30 days.
We reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to Product dispatch. In such event if you choose to continue with fulfilment of the order, you acknowledge that the Product will be provided in accordance with such revised description or corrected price. Prices include VAT, if applicable.
Product Descriptions.
Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control, and prices may increase or decrease. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.
Offer, Acknowledgment And Acceptance.
All items prices, quotations and descriptions made or referred to on the Site are subject to availability. We make every effort to ensure that items appearing on the Site are available, but cannot guarantee this and so we may reject your order (without liability)
The information displayed is considered as an invitation, not as a confirmed offer for sale and may be withdrawn or revised at any time prior to our express acceptance of your order. Your order constitutes your offer to us to purchase Products on these Conditions and is subject to our subsequent acceptance. Any acknowledgement of your order by us does not constitute a formal acceptance of your order. The contract is confirmed upon us dispatching your order of Products.
If we are unable to process or fulfil your order we will refund any prior payment that you have made for that item. We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period. You must make sure you print a copy of all such documents and these Conditions for your own records.
Delivery and Risk.
We aim to process your order within 48 hours, but please allow up to 14 days. Delivery timescales/dates specified on the Site, are estimates only. We endeavour to meet such timescales/dates, but do not undertake to dispatch Products by a particular date or dates and shall not be liable to you in respect of delays or failure to do so. If we have not delivered the products within 30 days of the date given in our acceptance you may cancel the contract and we will refund any money paid by you - Unless the item is marked as MADE TO ORDER in which case we will have contacted you to confirm an extended delivery date.
Delivery shall be to a valid address within the Territory submitted by you and subject to our acceptance ("Delivery Address"). You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order.
If you refuse or fail to take delivery of Products provided in accordance with these Conditions, any risk of loss or damage to the Products shall nonetheless pass and without prejudice to any other rights or remedies we have:-
- We shall be entitled to immediate payment in full for the Products and either to effect delivery by whatever means we consider appropriate or to store Products at your risk;
- You shall be liable to pay on demand all costs of Product storage and any additional costs incurred as a result of such refusal or failure to take delivery;
- We shall be entitled 30 days after the agreed date for delivery to dispose of Products in such manner as we determine and may set off any proceeds of sale against any sums due from you.
Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties. You should contact the local customs office in the relevant jurisdiction for further information on customs policies or duties. If any licence or consent of any government or other authority is required for the acquisition, carriage or use of the Products by you, you shall obtain such licence or consent at your own expense and if necessary produce evidence to us on demand.
Save as otherwise provided in these Conditions, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or that of any carrier or transport provided by you, whichever shall occur first.
Rejection, Damage In Transit.
You are responsible for checking Products upon delivery and verifying that they are in satisfactory condition, in accordance with their description and complete. You may at your cost return purchased Products in accordance with these Conditions or any applicable Returns Policy referred to on the Site. Except to the extent required as a result of any mandatory rights you have as a consumer under applicable law or the Hidden Art Guarantee set out below you shall not be entitled to reject the Products in whole or in part.
Retention Of Title.
Title to Products shall not pass from us to you until payment in full of the price in respect of such Products. We reserve the right (subject to applicable law) to repossess any Products in respect of which payment is overdue, declined or lapses and thereafter to re-sell the same and for this purpose, you hereby grant us an irrevocable right and licence to our servants and agents to enter upon your premises during normal business hours. This Condition shall continue in force notwithstanding termination of the contract howsoever caused.
Complaint Handling Procedure.
Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.
Personal Information And Your Privacy.
We will observe applicable data protection laws and will not use information that does or can be used to personally identify you ("Personal Data") you other than as set out in our Privacy Statement.set out below. ("Privacy Statement"). By submitting your Personal Data in relation to your order, you consent to such Personal Data being processed to fulfill your order and in accordance with the Privacy Statement.
Governing Law and Jurisdiction.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the exclusive jurisdiction of the English Courts. The language of any dispute resolution procedure or any proceedings will be English.
Privacy Statement.
By accessing and using this Site you agree that any personal data (including contact details such as your name, address, telephone number, email and any other data that may be used to individually identify you) ("Personal Data") that you submit or make available us through this Site will be processed in accordance with this Privacy Statement.
If you do not agree to your Personal Data being used as set out below, do not use this Site
Use of your Personal Data. When Personal Data is submitted by you using this Site, you acknowledge that we may collect, store and process such Personal Data for the following purposes:
- Dealing with an enquiry submitted by you;
- Processing your purchases on the Site
- Maintaining our records
- Purposes ancillary to the above.
Certain sections of this Site may only be open to registered users and give those registered users the ability to review and modify Personal Data previously provided. Where any user names; passwords; log-in details and other secure access is given to you in order to access your Personal Data or to use any secure section of our Site, you are responsible for security of your information and will keep such information secure at all times treating it as strictly confidential. You must notify us in the event that such information is revealed to or accessed by anyone else or where you become aware of a breach of confidentiality or any unauthorised use of this Site.
Third Parties.
Auto-Concept does not sell, rent, or transfer your Personal Data other than to organisations in relation to which we have received your prior express consent.
Copyright
All works of art are the sole copyright of Adrian Dewey unless otherwise stated and may not be reproduced in any way unless permission is given in writing.